Customer Service

Our Exchange Policy

This policy does not apply to our valued retailers. For wholesale customer service, please call 1.877.717.3595.

We are sorry that we cannot accept returns on product purchased through We inspect our product rigorously, but if you find a fault in our workmanship, we will happily exchange your product with no cost to you. If you find that you have chosen the wrong pattern for your decor we are happy to exchange your purchase for another of our fine designs. Please notify our customer service department by calling 1-877-717-3595. After receiving customer service authorization, simply return your product to us with the original packaging and hangtags within 30 days of purchase for an exchange.

Call Customer Service to arrange exchanges:

Or email:

We recommend that you send your exchange via UPS or insured Parcel Post for your protection and to insure prompt delivery. Shipping fees, including exchange shipping fees, are not refundable except as noted above.

If your package was damaged in shipment by the carrier, save the box and the merchandise and notify us immediately at 1-877-717-3595. The carrier will inspect and pick up the damaged package and the damaged items will be replaced.

We're sorry, but exchanges for purchases made in a department store or partnered retail store or spa may not be returned to If the item you wish to return was not purchased through, please return to the place of purchase for resolution.

Please be sure to include your packing slip or a note with your name and order number. If you have any questions, please call us at 1-877-717-3595.