- Exchange/Refund Policy
For wholesale customer service, please call 1.877.717.3595.
We inspect our product rigorously, but if you find a fault in our workmanship, we will happily exchange your product with no cost to you. If you find that you have chosen the wrong pattern for your décor we are happy to exchange your purchase for another of our fine linens or issue a refund once we receive your items returned to us. Please notify our customer service department by calling 877-717-3595. After receiving customer service authorization, simply return your product to us with the original packaging and hangtags within 30 days of purchase for an exchange.
Call Customer Service to arrange an exchange or refund: 877.717.3595
or email: firstname.lastname@example.org
- We recommend that you send your exchange via UPS or insured Parcel Post for your protection and to insure prompt delivery. Shipping fees, including exchange shipping fees, are not refundable except as noted above.
- If your package was damaged in shipment by the carrier, save the box and the merchandise and notify us immediately at 1-877-717-3595. The carrier will inspect and pick up the damaged package and the damaged items will be replaced.
- We're sorry, but exchanges for purchases made in a department store or partnered retail store or spa may not be returned to henhouselinens.com. If the item you wish to return was not purchased through henhouselinens.com, please return to the place of purchase for resolution.
- Please be sure to include your packing slip or a note with your name and order number. If you have any questions, please call us at 1-877-717-3595.